WELCOME TO OUR STORE
1. We provide customized dresses, need not added any fee, please contact us , leave message to the seller about the color and detail size you like
2. In order to avoid ill-fittig pls give us more size information if due to buyer reason we do not accept refund.
3. If you are from Brazil, please leave your CPF information to seller
4.If you are not sure to choose the size, please give us your size information. We will be very happy to help you choose.
We also accept Customized dress. if you need to custom make dress. please fill in the following information and then send them to us: you can measure your size by inches or CM , Depend on you friend
1:Full Bust ________inches/CM
6:Nipple to Nipple ______inches/CM
7:Shoulder to Shoulder_____inches/CM
8:Length Shoulder to Bust____inches/CM
9:Front Length Shoulder to Waist_____inches/CM
11: Outer Leg((from waist to floor with your shoes on)_____inches/CM
12:From Shoulder to Floor(with shoes on)_____inches /CM
13:.Height(with shoes on)____inches/CM
In most time, the buyer need not pay any customs. We will declare it as a sample and a low value to avoid the tax. But
sometimes in some countries, the customs officer may be strict. we dont accountable any customs fee, Please check it out the
customs policy at your own place. If you have to pay the customs fees, it is your duty to your own country, the buyer should
understand this situation.
*EMS DHL FEDEX UPS CHINA POST will be used firstly according what you have choosed.
To receive a great service, please make sure: the mailing address is correct
Accurate address is buyerâ€™s responsibility, or buyer will have to pay the returned mailing charges.
Shipping charge includes: Postal fee, Insurance and ALL of the handling fees.
Please check the arrival date at Express Main Servive by key in the tracking number, that we e-mail you later.
Please understand that we canâ€˜t control the transit time, that may vary, particularly during holidays periods or weather conditions.
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.
Our Cancellations Policy
1.Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
2.Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
3.Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
4.Once your order has been shipped, it can no longer be cancelled.
Returning For Replacement or Refund
1.Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.
2.If you are returning or exchanging dresses or accessories, please make sure they are in their original condition – unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Defective, Damaged or Misshipped Items
You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. If you believe your items were damaged during delivery, you must first obtain “Proof of Damage” documentation from your delivery carrier.
Sizing or Fitting Issues
As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements.
Dress is not the size you ordered
Should your dress size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
Dress is the size you ordered but does not fit
Dresses that do not fit properly but fit the specifications you ordered cannot be returned or exchanged.
Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible
1.Submit a return request to seller within 15 days of your order?s shipment*. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from my shop.
2. Once our sellers has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.
3. Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.
Emails are typically responded to within 24hrs, though on weekends & holidays it may take slightly longer. If you have any questions or concerns, please donâ€™t hesitate to contact us.We will response it as soon as possible. Thanks.
leaving a neutral or negative feedback can not thorough solve yours problemes.Pls contact us before leaving a neutral or negative feedback. As a serious and responsible seller,we will try our best to
solve your problem.
Once again,thank you for ordering and hope you like your purchase here.You comment is very important in our business
success. If you are satisfied with your purchase and our total service,pls take a minute to leave us a positive feedback
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|