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Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee the color of the dress you get will be 100% similar as the color chart. And also different fabrics will show different color degree on the same color. So we can not accept any returned dress for sake of color. Please kindly understand us. If you are very sensitive for color, we suggest you ordering fabric color samples as you want before ordering.
But for example, if you have ordered a red dress, but you got a blue dress, of course we will offer full refund!
If you want to custom size,color, please leave ” i want to custom size,color” in note and send follow information to us :
1.Full Bust = ______________inches
2.Waist = ________________inches
3.Hips =_________________ inches
4.Shoulder to Shoulder = _________ inches
5.Hollow to floor without shoes =_________ inches
6. Top head to floor without shoes=_________ inches
7. Shoes heel height=_________ inches
8.Dress color = _________(you can choose from our color chart)
9. Wedding / Event date:_________ ( we will follow your arrival date), pls contact us if you want to get dress within 20 days, we will rush your order, pls contact us first. Thank you!
1. Standard Size: Pls check our standard size chart details include bust, size, hips, shoulder to floor carefully before ordering. If you have ordered standard size dress, but the dress is not fit you, we cannot accept this kind of return.
2. Custom Made Size: We suggest you find a professional tailor to measure you according to our measurement guide. If the sizes we did are the same as you ordered, we cannot accept this kind of return.
3. But if the sizes are not the same as you ordered (you need to send us photos to prove this mistake by putting on the dress and use soft Tape to measure the dress), we can offer refund and pls help us return goods.
4. We also offer free modification service for our customers, who can send back the dress and get the dress modified within 7 working days and pls pay for shipping fee.
5. If the dress size did not arrive in the specification as one ordered you can find a local tailor who can help you,in which case we will reimburse the tailoring costs as long as the costs does not exceed the original price of the dress by 50%. If the tailoring costs exceed the original price of the dress by 50%, we will reimburse only up to the amount equal to 50% of the dress`s original cost.
-How to Measure:
We accept alipay here.
All major credit cards are accepted through secure payment processor ESCROW.
1. Customs taxes: some countries may occur customs taxes such as: Brazil, Russia ( Fedex shipping), Island, United Kingdom, Germany, France and so on. Customers need to pay for customs taxes when delivery, for more information, pls click dhl.com or ups.com to contact services. We usually write less amount on shipping bill so that you will pay less. If you do not accept this taxes, pls do not buy. Thank you!
2.Choose correct shipping method: for larger or urgent orders, customers are welcome to choose EMS/DHL Express for faster delivery of products for a nominal upgrade fee to cover cost. The EMS/DHL upgrade option and fee information are available via a selection box on the shopping cart page before you checkout. All the EMS/DHL fee quoted on the checkout page are base on Unite State standard. So please choose correct shipping country when you choose shipping method, or it will cause much trouble
NOTE: Items which including batteries, CD or Gel cannot ship by DHL.
For shipments sent to areas not covered by DHL regular service, Remote Area Service Charge applies, if your shipping address belong Remote Area, We will contact you directly for the payment required.
3. The trade is cross-border and Airmail is cheapest post way, so it’ll take a long time for delivery. If you don’t want to wait so long time, please pay the Express fee or don’t buy it.
4. We will keep our item is cheaper, So all item price and shipping fee have no discount.
5. We don’t Responsible for your Customs duty.
6. We are just copy from photos, it will not exactly the same.
All returns must be sent within 7 days of the shipment being delivered if there is quality problem. We only accept dresses in their original condition: unworn, unwashed, unaltered, and undamaged, and must have the tags intact and still attached. Please provide a detailed explanation in the return package.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|